Frequently Asked Questions
Answers to all your questions about 99ad
The most frequently asked questions about accounts, deposits and withdrawals, bonuses, games, and security — all answered in one place in plain language.
It is natural to have many questions when starting out with 99ad. How to deposit via bKash or Nagad, how long withdrawals take, what the welcome bonus terms are — this page provides clear and detailed answers to the questions asked most often by Bangladeshi players. If you do not find your question below, contact our 24/7 live chat support — the team is always ready to help in Bengali.
Group 1
Account and Registration
To open an account at 99ad you need an active mobile number, an email address, and a secure password. The registration process takes just a few minutes. You must be 21 years of age or older. Register with accurate information, as it may be required later for identity verification or when making withdrawals.
No. Under 99ad's rules, only one account per person is allowed. Attempting to open multiple accounts from the same device, the same IP address, or the same payment method may result in all accounts being permanently closed and balances being forfeited. Keep your account details secure.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and an OTP or recovery link will be sent to you. Use that code to create a new password. If you have trouble, contact 99ad live chat support — they will assist you promptly.
Identity verification may be required at the time of withdrawal. The process is usually completed by uploading a photo of your National ID (NID) or passport. As a secure and responsible platform, 99ad verifies the identity of every user. Completing verification before your first withdrawal avoids delays later.
Yes. You can contact support at any time to temporarily deactivate or permanently close your account. This is part of our responsible gaming policy. If you feel that gaming is no longer within your control, do not hesitate to request self-exclusion through 99ad live chat.
Group 2
Deposits and Withdrawals
Deposits from bKash to 99ad are generally instant — in most cases your account is credited within a few seconds to a few minutes. The minimum deposit amount is ৳200. You can deposit easily using the bKash Send Money or Payment option. If a transaction fails, contact live chat with your reference number for assistance.
99ad currently supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit across all methods is ৳200 and the minimum withdrawal is ৳1,000. 99ad does not charge any additional transaction fees, though your mobile banking provider's own charges may apply.
Withdrawals at 99ad are generally processed within 15 minutes to 2 hours. Bank transfers may take a little longer. Withdrawals are faster when your account verification is complete and any bonus wagering requirements have been met. You can track your withdrawal status from your account dashboard.
The minimum deposit is ৳200 and the minimum withdrawal is ৳1,000 across all payment methods. Maximum limits may vary depending on the payment method and your account tier. VIP members generally enjoy higher limits. Contact 99ad support for details on specific limits.
Yes. The withdrawal process for Nagad is the same as for bKash. Submit a withdrawal request using the Nagad number registered to your account. The funds will reach your Nagad account within 15 minutes to 2 hours. 99ad live chat support is always available to help with any issues.
99ad itself does not charge any additional fees for deposits. However, mobile banking services such as bKash, Nagad, or Rocket may apply their own transaction charges. Bank transfer fees from your bank may also apply. Keep this in mind when calculating your total deposit amount.
Group 3
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, log in to 99ad, go to the Sports section, select Cricket, and choose BPL. You will find various betting options including series result, match winner, and top run-scorer. Set your stake and confirm. In-play betting is also available after the match has started.
RTP or Return to Player is the theoretical average percentage of total bets that a slot game returns to players over the long term. It is general information only — each spin is independent and RTP is not a guarantee in the short term. All game provider software on 99ad is certified and fair play is ensured.
Yes. 99ad's live casino games — such as Live Roulette, Live Baccarat, and Live Blackjack — can be played easily on smartphones and tablets. Whether you use Android or iOS, opening the site in any modern browser automatically loads it in a mobile-optimized layout. No separate app download is needed.
99ad offers games from many well-known providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi, among others. Slots, live casino, fishing games, and crash games — all types of entertainment are available on one platform. New games are added regularly.
Spribe's Aviator is a crash-style game where a plane flies and a multiplier keeps increasing. You need to cash out before the plane crashes — the longer you wait, the higher the reward but the greater the risk. Every round is completely random and governed by a fair process.
Group 4
Bonuses and Promotions
Open a new account and make a minimum first deposit of ৳200, and 99ad will automatically award a 100% welcome bonus of up to ৳20,000. That means depositing ৳20,000 gives you an additional ৳20,000 in bonus funds — a total balance of ৳40,000. No promo code is needed to claim the bonus; it is credited to your account immediately after the deposit.
The wagering requirement for the welcome bonus is 15x. This means that if you receive ৳5,000 in bonus funds, you must place a total of ৳75,000 in bets before you can withdraw. Slot bets generally count in full toward the wagering requirement. Specific conditions may apply for sports betting. Please read the full terms and conditions.
99ad's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Tiers advance through regular play. Each tier comes with weekly cashback: up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold, and up to 1.0% at Platinum. Higher tiers also include faster withdrawals and a dedicated personal account manager.
Yes. VIP members receive cashback every week according to their tier. The previous week's cashback is generally added to your account every Monday. Stay active on 99ad regularly and work toward a higher VIP tier to maximize your cashback.
Yes. During Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and major tournaments such as the T20 World Cup and IPL season, 99ad offers special promotions. These offers are available for a limited time and specific terms apply. Check the promotions page regularly or ask via live chat.
Group 5
Security and Responsible Gaming
Yes. 99ad uses SSL encryption technology to keep all personal and financial information secure. Your password and payment details are stored in encrypted form. Information is not shared with third parties. Ensuring a secure and fair platform is our priority.
99ad is strictly for users aged 21 and above only. Age is verified at registration and confirmed against the NID during identity verification. To prevent minors from accessing the site, parents or guardians can use parental control software.
Self-exclusion, daily or weekly deposit limits, and cooling-off periods can be activated through your account settings or directly via 99ad live chat support. These measures take effect immediately. Enjoy gaming responsibly and know your limits.
If gaming is having a negative effect on your family life, work, or financial situation, or if you cannot stop, please seek help. 99ad's responsible gaming page has detailed guidelines. Our support team is ready to advise you in Bengali. If you feel you have a problem, temporarily close your account without delay.
Yes. 99ad's support team provides assistance in Bengali 24 hours a day, 7 days a week. Click the live chat option on the website to speak directly with a Bengali-speaking agent. You can also contact us by email: [email protected].
Need more help?
Still have questions?
If you did not find the answer to your question in the FAQ above, contact our 24/7 support team directly — assistance in Bengali is always available.
Live Chat Support
Get help in Bengali 7 days a week, 24 hours a day. Connect instantly via the chat button on the website.
Email Support
For detailed enquiries, email us at: [email protected] — the team will respond promptly.
Responsible Gaming
Visit our Responsible Gaming page to learn about gaming awareness and self-exclusion options.
Join 99ad and start playing
Get a 100% welcome bonus — start with just ৳200 deposited via bKash or Nagad.