99ad Privacy Policy

Scope of Data Collection

When registering on the 99ad platform and using our services, we may collect the following types of personal information:

a) Identity Information

• Full name and date of birth
• National ID number (for verification purposes when required)
• Username and password (stored in encrypted form)
• Residential address

b) Contact Information

• Email address
• Mobile number (for verifying bKash, Nagad, or Rocket accounts)

c) Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay, or bank account number
• Transaction history, deposit and withdrawal amounts
• Wallet balance and bonus information

d) Technical Information

• IP address and geographic location (at country level)
• Browser type and version
• Device type, operating system
• Session cookies and log data
• Activity history on the platform — such as which games were played and how much time was spent

Methods of Data Collection

We collect your information in various ways. Details about each method are provided below:

Direct Collection

When you create an account on 99ad, update your profile, request a deposit or withdrawal, or contact our live chat support, we collect the information you provide directly.

Automatic Collection

Some information is collected automatically while you use the platform. This includes technical information gathered through cookies, web beacons, and log files. This information is used to improve the platform's performance.

From Third Parties

For payment gateway verification or identity confirmation purposes, we may receive limited information from trusted third parties.

Purpose of Data Use

99ad uses your information only for legitimate and necessary purposes. The main purposes for which we use your data are:

1. Account Management: Your information is used to create, verify, and manage your account. This information is needed to ensure login security and to assist with account recovery.
2. Financial Transactions: Your information is used to process deposits and withdrawals, ensure transaction security, and prevent fraud.
3. Customer Support: Your account information is needed to resolve your issues and answer your questions via 24/7 live chat.
4. Legal Compliance: Certain information must be retained to comply with applicable laws and regulations.
5. Security and KYC: Your information is used for identity verification and monitoring to prevent account fraud, money laundering, and unauthorized access.
6. Service Improvement: Analytical data is used to improve the platform's performance and user experience.
7. Promotional Communications: If you have given your consent, information about special offers and updates may be sent to you by email. You can opt out of this service at any time.

Data Storage and Security

99ad gives the highest priority to the security of your personal information. The security measures we apply are:

Encryption

Our entire platform is secured with SSL (Secure Sockets Layer) encryption. All data transmitted between your browser and our servers is encrypted, making it impossible for third parties to read.

Password Protection

Your password is never stored in plain text. Passwords are stored using advanced hashing algorithms, so even our staff cannot see your actual password.

Server Security

Our servers are kept secure through firewalls, intrusion detection systems, and regular security audits. Only authorized staff can access personal information on a limited, need-to-know basis.

Data Retention Period

We keep your information only for as long as necessary — while your account remains active and for the period required to meet legal obligations.

Sharing Data with Third Parties

99ad does not sell your personal information. However, limited data may be shared in specific circumstances:

Payment Processors

The minimum information necessary to process transactions through bKash, Nagad, Rocket, Upay, and bank transfer is shared with the relevant payment provider. These providers follow their own privacy policies.

Technology Partners

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft, and others) use limited session data to ensure fair gaming. This data is not used to identify individuals.

Legal Requirements

We may be required to provide necessary information in response to a court order, government directive, or lawful request from a law enforcement agency. In such cases, we never provide more information than what is required by law.

Business Restructuring

In the event of a company merger, acquisition, or business transfer, user information may pass to the new entity, but the terms of this policy will remain in effect.

Cookies and Tracking Technologies

The 99ad.lat website uses cookies and similar technologies. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for the basic functionality of the platform. They are needed to maintain login sessions, perform security verification, and remember language preferences. These cookies cannot be disabled.

Functional Cookies

These cookies are used to remember your preferences and settings. They provide a personalized experience.

Analytical Cookies

Anonymous analytical data is collected to understand which parts of the platform are used most. This information helps improve the quality of the service.

Cookie Controls

Cookies can be managed from your browser settings. However, please note that disabling essential cookies may seriously affect the platform's functionality.

User Rights

You have the following rights regarding your personal information:

1. Right to Access: If you want to know what information we hold about you, email us at [email protected]. We will inform you within a reasonable time.
2. Right to Correction: If there is incorrect or incomplete information in your account, you can have it corrected. This can be done from the profile section or via live chat.
3. Right to Deletion: In certain circumstances you can request that your information be deleted. However, if there are legal obligations, some information may be retained for a specified period.
4. Right to Object to Processing: You can object to your information being used for marketing communications or analytical purposes.
5. Right to Data Portability: You can request your account data in a readable format.
6. Right to Withdraw Consent: You can withdraw your consent at any time, but any processing carried out before the withdrawal will remain valid.

To exercise any of the rights listed above, contact our 24/7 live chat or email [email protected]. We will endeavor to respond to your request within 30 business days.

Protection of Minors

99ad's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor.

Age is verified at the time of account registration. If we find evidence that a person created an account while under the age of 21, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Data Deletion Policy

We delete or deactivate your personal information in the following circumstances:

• When you request account closure and there are no legal obligations preventing it.
• When the original purpose for which the data was collected has been fulfilled and there is no longer any valid reason to retain it.
• When you withdraw your consent and there is no other legal basis for processing.
• When an account has been inactive for an extended period (we will notify you by email in advance).

Please note that records of financial transactions must be retained for a specified period under applicable law. After that period has passed, that information is also permanently deleted.

Policy Changes

99ad reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• By displaying a clear notice on the website.
• By sending a message to your registered email address (if the change is significant).
• By updating the "Last Updated" date at the top of this page.

Continuing to use the platform after any changes will be considered acceptance of the updated privacy policy. We therefore recommend reviewing this page from time to time.

Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• [email protected]
• 24/7 Live Chat — direct support in Bengali is available on the website

We will try to respond to any privacy-related request from you as quickly as possible. To learn more about responsible gaming, please visit our Responsible Gaming page.