99ad — Safe Betting

Responsible Gaming — keeping the fun within limits

99ad believes entertainment should always be safe and controlled. With our tools, guidelines, and 24/7 support, you can always stay in control of your play.

⚠️ Important Notice: 99ad is for players aged 21 and above only. Creating an account, depositing, or betting of any kind by underage individuals is strictly prohibited. If you believe an underage person is using our platform, please notify our support immediately.
Core Concepts

Responsible Gaming what it is and why it matters

Online betting and casino games are entertainment — they are not a guaranteed source of income. Responsible gaming means staying aware of your budget, time, and mental state, and making sure that playing never becomes a source of stress or harm.

Setting Limits

Budget Control

Only spend what you can afford to lose. Set a daily, weekly, or monthly deposit limit and do not go beyond it.

Time Management

Control Your Playing Time

Decide in advance how long you will play each day. Playing for long stretches reduces focus and impairs decision-making. Take regular breaks.

Mental Health

Keep Your Emotions in Check

Do not go back to playing after a loss to try to recover it. Never bet when you are angry, frustrated, or under the influence of alcohol — the chance of making poor decisions is much higher in that state.

Age Verification

21+ Age Verification

99ad strictly follows a 21+ age policy. Documents proving age may be required during account verification. We are committed to protecting underage individuals.

Help and Support

Round-the-Clock Support

If you feel that playing is getting out of your control, contact our 24/7 Bengali live chat support. We are always here for you.

Self-Exclusion

Give Yourself a Break

If needed, you can request to temporarily or permanently deactivate your own account. Self-exclusion is a brave and positive step.

Our Tools

The controls are in your hands

99ad provides players with multiple protection tools. These tools are easy to use and can be activated at any time with the help of our support team. Below are our main responsible betting tools.

  • Deposit Limit

    Set a maximum daily, weekly, or monthly deposit amount. Reducing the limit takes effect immediately; increasing it takes effect after 24 hours so you have time to reconsider.

  • Session Time Limit

    Set a limit on how long you play in one sitting. Once the set time has passed, the platform will automatically alert you and give you the option to end the session.

  • Time-Out (Temporary Break)

    If you want to take a break for a few days, you can take a time-out from 24 hours to 30 days. During this period, logging in or betting on your account will not be possible.

  • Self-Exclusion

    If you feel you need a longer break, you can apply for self-exclusion for 6 months, 1 year, or permanently. Promotional emails will also stop during this period.

  • Reality Check

    A pop-up will appear on screen at set intervals showing a summary of how long you have been playing and how much you have won or lost — reminding you of the real picture.

Check Yourself

Do these questions apply to you?

Answer the following questions honestly. If the answer to one or more is "yes", consider seeking help.

Do you keep playing to try to win back money you lost on betting?
Are you spending more time or money than you planned?
Are you hiding your playing from family or friends?
Do you want to stop playing but find you cannot?
Have you gone into debt or struggled to cover household expenses because of betting?
Are you prioritising playing over work, studies, or family responsibilities?
Do you feel restless or irritable when you are not playing?

If the answer to one or more questions is "yes", contact our 24/7 live chat or email right now — we are ready to help.

Safety Guidelines

Important tips for safe betting

  • Always treat playing as entertainment, not as a source of income.
  • Set a budget before you play and do not spend beyond it.
  • Decide in advance the maximum amount you are willing to lose in each session and stop when you reach that limit.
  • Take regular breaks for food, water, and rest.
  • Never bet with borrowed money.
  • Learn to stop while you are on a winning streak — winning continuously is not realistic.
  • Do not give minors access to your account — use device locks.
  • If you have any doubts, contact support right away.
Parental Protection

Our steps to protect minors

99ad is committed to keeping underage individuals away from online gaming. We verify age at registration and review suspicious accounts.

If there are minors in your home, take the following steps:

  • Use strong passwords and screen locks on your devices.
  • Enable parental control software on your browser.
  • Never share your login details with anyone.
  • Always log out after using the 99ad app or website.
Transaction Limits

Set limits on deposits and withdrawals

As part of safe and controlled play, 99ad maintains specific transaction limits.

Minimum Deposit

৳200

Applies to all payment methods — bKash, Nagad, Rocket, Upay, bank transfer.

Minimum Withdrawal

৳1,000

Withdrawal requests are generally processed within 15 minutes to 2 hours.

Withdrawal Time

15 minutes – 2 hours

We work around the clock to ensure fast withdrawal processing.

Support

If you have a problem, contact us

If you have any questions or need help with responsible gaming, our support team is always ready.

24/7 live chat

Chat with us directly in Bengali via live chat on the website — any time of the day or night.

Email Support

[email protected] — send us the details by email and we will reply as soon as possible.

Your privacy is our top priority. Conversations about responsible gaming are completely confidential.

Common Questions

Frequently asked questions about responsible gaming

Responsible gaming means playing for entertainment, within your means, and respecting limits on time and money. It includes setting a budget, following age rules, not letting emotions take over, and seeking help when needed. At 99ad, we value every player's wellbeing more than winning.

You can contact our support team via 24/7 live chat or email, and they will set a daily, weekly, or monthly deposit limit on your account. Reducing a limit takes effect immediately. Increasing a limit is subject to a 24-hour waiting period.

When you request self-exclusion, your account is locked for a set period or permanently. During this time, login, deposits, and betting will not be possible, and you will not receive any promotional communications. Submit your request via our live chat or email and it will be handled promptly.

You must be at least 21 years old to create an account and place bets at 99ad. We verify age at registration and may request an ID or other documents if needed. We reserve the right to close any account belonging to an underage person at any time.

Some common signs are: being unable to stop betting, repeatedly playing to recover losses, hiding it from family or friends, borrowing money to play, and feeling restless when not playing. If you notice these signs, it may indicate an addiction. Reach out to our support team or a professional counsellor.

A time-out is a temporary break — typically from 24 hours to 30 days — after which the account is reactivated automatically. Self-exclusion is longer-term — 6 months, 1 year, or permanent — and requires a special process to reactivate.

Play safely and enjoy —
welcome to 99ad

Enjoy yourself within the responsible gaming policy. Cricket, slots, or live casino — all in a safe environment.

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